A grey trolley suitcase from Travelite stands on a wooden floor. To the left of it is the lettering "Service area" with "We are here for you!". To the right of the suitcase is a beige sofa with light brown and purple cushions. The background is dark.
A grey trolley case stands next to a beige sofa with yellow and purple cushions. The suitcase has a handle, castors and a combination lock. "Service section - We're here to help!" is written in the foreground.

Service area

Order & dispatch

Order & dispatch

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Returns & complaints

Returns & complaints

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Payment & discount campaign

Payment & discount campaign

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Questions about the product

Questions about the product

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Frequently asked questions

How big can my hand luggage be?
The permitted dimensions may vary depending on the airline. You can find an overview in our hand luggage guide - where we have compiled all the important information for you.
Yes, you can also buy travelite products from your local retailer. Use our retailer search to find a shop near you.
You can find step-by-step instructions in our lock guide. There we show you exactly how to set or reset the code
As a retailer, you can find images, product data and other media in our retailer portal - simply visit the media server.
To help you find exactly the model that suits your needs, we have a clear suitcase advisor for you. There you will receive individual recommendations based on your travel behaviour.
A simple, sketchy cube with lines. The cube is plain and has a black outline. The upper surface is outlined. The background is white.
Order & Shipping
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A minimalist, black line drawing shows a small delivery van. The load compartment is rectangular and there are two wheels underneath. The driver's cab has a window and a bonnet. The entire image is on a white background.

Returns & Complaint

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A stylised, black outline drawing shows a square wallet with rounded corners and a button on the right-hand side. There is a horizontal line on the top that suggests a folded edge.

Payment & Discount campaign

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A simplified, black line symbol of an upright luggage bag on wheels, with a rectangular handle. The bag has rounded corners.

Questions about the product

Learn more

Frequently asked questions

How big can my hand luggage be?
The permitted dimensions may vary depending on the airline. You can find an overview in our hand luggage guide - where we have compiled all the important information for you.

In order to check whether suitable spare parts are available for your product, we need your item data.
How to find the item number:

  • Case: The item number can be found on a sticker under the inner lining. To do this, open the service zip in the centre of the inner lining of the rear shell (shell with trolley frame).
  • Other products: Inside you will find a flag or sticker with the product details.

Our service team can use this information to check whether spare parts are available.

Yes, you can also buy travelite products from your local retailer. Use our retailer search to find a shop near you.
You can find step-by-step instructions in our lock guide. There we show you exactly how to set or reset the code
As a retailer, you can find images, product data and other media in our retailer portal - simply visit the media server.
To help you find exactly the model that suits your needs, we have a clear suitcase advisor for you. There you will receive individual recommendations based on your travel behaviour.

Our contact options

DO YOU HAVE A QUESTION?

You've come to the right place if you have a question or need support. Simply select the area that best suits your enquiry and you will be taken directly to the right contact person. We look forward to helping you!

Complaints & spare parts →
Order, delivery & status →
Product questions & advice →
Press, Cooperations & Marketing →
B2B / Corporate customers →
International / Export →

Our contact options

DO YOU HAVE A QUESTION?

You've come to the right place if you have a question or need support. Simply select the area that best suits your enquiry and you will be taken directly to the right contact person. We look forward to helping you!

Complaints & spare parts →
Order, delivery & status →
Product questions & advice →
Press, Cooperations & Marketing →
B2B / Corporate customers →
International / Export →

Our Customer Care Team

TALK TO US!

We want everyone to be happy with us and our products at all times.

Do you have a question or a problem?
Our Customer Care Team is available Mondays - Thursdays 10:00 - 16:00
and Fridays 10:00 - 14:00 there for you.

Our Customer Care Team

TALK TO US!

We want everyone to be happy with us and our products at all times.

Do you have a question or a problem?
Our Customer Care Team is
Mondays - Thursdays 10:00 - 16:00
and Fridays 10:00 - 14:00
is there for you.



If you want to reach us by phone:

For questions about spare parts and repairs, dial :

+49 40 64 21 54-881

Comic depiction of a woman with a headset, surrounded by a green circle. She has brown, shoulder-length hair and is wearing an orange-coloured blouse. Her friendly face shows a smile.



Or:

For all questions (except spare parts and repairs) relating to your order via www.travelite.com and for all other questions, please dial:

+49 40 64 21 54-888

Comic depiction of a woman with a headset, surrounded by a green circle. She has brown, shoulder-length hair and is wearing an orange-coloured blouse. Her friendly face shows a smile.

If you want to reach us by phone:

For questions about spare parts and repairs , dial: 

+49 40 64 21 54-881

For all questions regarding your order via www.travelite.com and for all other questions, select:
+49 40 64 21 54-888