General Terms and Conditions

1. Scope

The following Terms and Conditions apply to all orders placed via our online shop by consumers and entrepreneurs.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in exercise of their commercial or independent professional activity.

The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary General Terms and Conditions, their validity is hereby rejected; they shall only become part of the contract if we have expressly agreed to them.

2. Contractual partner, conclusion of contract, correction options

The purchase contract is concluded with travelite GmbH + Co. KG.

The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalogue. You can initially place our products in the shopping basket without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained for this purpose in the order process. By clicking the order button you submit a binding offer for the products contained in the shopping basket. Confirmation of receipt of your order will be sent by e-mail immediately after submitting the order.

We accept your offer within two days by

  • issuing a declaration of acceptance in a separate e-mail or
  • where applicable, the payment transaction is carried out by our service provider or the selected payment service provider. The time at which the payment transaction is carried out depends on the selected payment method (see under "Payment").

The alternative relevant for you depends on which of the listed events occurs first.

3. Contract language, contract text storage

The language(s) available for the conclusion of the contract: German, English, French, Dutch, Italian

We save the contract text and send you the order data and our Terms and Conditions in text form. For security reasons, the contract text is no longer accessible via the Internet.

4. Subject matter of the contract

4.1 Product description

Reference is made to the validity of the respective product description as an essential part of the contract.

4.2 Product images

Without prejudice to your statutory warranty rights, we would like to draw your attention to the following special features. Please contact us if you are unsure:

Due to individual screen configurations (e.g. resolution and brightness), slight deviations between the displayed and actual product colours are possible.

5. Terms of delivery

 Delivery options

We ship the products to the delivery address specified in the order process.

We only deliver by dispatch. Unfortunately, it is not possible to collect the goods yourself.

We do not deliver to packing stations.

6. Payment

The following payment methods are generally available in our shop.

Credit card
During the order process you enter your credit card details. Your card will be charged immediately after placing the order.

Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we offer you the following payment options. Payment via Klarna is only available to consumers. Unless otherwise agreed below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further information can be found in the respective payment option and in the order process.

Purchase on account via Klarna
The invoice amount is due 30 days after dispatch of the goods and receipt of the invoice.

Klarna may offer registered Klarna customers, selected according to their own criteria, further payment modalities in the customer account. However, we have no influence on the offering of these modalities; other individually offered payment modalities affect your legal relationship with Klarna. Further information on this can be found in your Klarna account.

PayPal, PayPal Express
In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, legitimise yourself with your access data and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after placing the order. Further information can be found in the ordering process.

PayPal may offer registered PayPal customers, selected according to their own criteria, further payment modalities in the customer account. However, we have no influence on the offering of these modalities; other individually offered payment modalities affect your legal relationship with PayPal. Further information on this can be found in your PayPal account.

7. Right of cancellation

Consumers have the statutory right of cancellation as described in the cancellation policy. Entrepreneurs are not granted a voluntary right of cancellation.

8. Reservation of title

The product remains our property until full payment has been received.
For entrepreneurs, the following also applies: We retain title to the product until all claims arising from an ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; you herewith assign to us in advance all claims arising from such resale – regardless of any combination or mixing of the goods subject to retention of title with a new item - in the amount of the invoice amount, and we hereby accept this assignment. You remain authorised to collect the claims, but we may also collect claims ourselves if you do not fulfil your payment obligations. We shall release the securities to which we are entitled at your request to the extent that the realisable value of the securities exceeds the value of the open claims by more than 10%.

9. Transport damage

The following applies to consumers: If goods are delivered with obvious transport damage, you should complain about such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or to contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, you will help us to assert our own claims against the carrier or the transport insurance company.

The following applies to entrepreneurs: The risk of accidental loss and accidental deterioration passes to you as soon as we have handed over the goods to the forwarding agent, the carrier or other person or institution designated to carry out the shipment.

10. Warranty and guarantees

10.1 Liability for defects

Unless expressly agreed otherwise below, the statutory liability for defects applies.

The following restrictions and shortened limitation periods do not apply to claims due to damages caused by us, our legal representatives or vicarious agents

  • in the event of injury to life, limb or health
  • in the event of wilful or grossly negligent breach of duty and fraudulent intent
  • in the event of a breach of essential contractual obligations, the performance of which is essential for the proper execution of the contract and on which the contractual partner may regularly rely (cardinal obligations)
  • as part of a guarantee promise, if agreed, or
  • insofar as the scope of application of the Product Liability Act is opened.

Restrictions towards entrepreneurs

For entrepreneurs, only our own details and the manufacturer's product descriptions included in the contract are deemed to be agreement on the quality of the goods; we accept no liability for public statements made by the manufacturer or other advertising statements. For entrepreneurs, the limitation period for claims for defects in newly manufactured goods is one year from the transfer of risk. The previous sentence does not apply to an item that has been used for a building in accordance with its usual use and has caused its defectiveness.

The statutory limitation periods for the right of recourse pursuant to § 445a BGB remain unaffected.

Note towards merchants

The obligation to examine and give notice of defects regulated in § 377 HGB applies to merchants. If you fail to give the notice specified therein, the goods shall be deemed to have been approved, unless it is a defect which was not recognisable during the examination. This does not apply if we have fraudulently concealed a defect.

10.2 Warranties and customer service

Information on any additional warranties that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

Customer service: by email: hello@travelite.com - by phone: (Mon - Thu. 10-16 + Fri. 10-14) on 040-642154888

11. Liability

We are always liable without limitation for claims arising from damage caused by us, our legal representatives or vicarious agents

  • in the event of injury to life, limb or health,
  • in case of intent or gross negligence,
  • in case of guarantee promises, if agreed, or
  • insofar as the scope of application of the Product Liability Act is opened.

In the event of a breach of essential contractual obligations, the performance of which is essential for the proper execution of the contract and on compliance with which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, our legal representatives or vicarious agents, liability is limited to the amount of the foreseeable damage at the time of conclusion of the contract, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.

12. Code of conduct

We have submitted to the following codes of conduct:

13. Dispute resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

14. Final provisions

If you are an entrepreneur, German law applies to the exclusion of the UN Sales Convention.

If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our registered office.

General Terms and Conditions

1. Scope

The following terms and conditions apply to all orders placed via our online shop by consumers and entrepreneurs.

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they will only become part of the contract if we have expressly agreed to them.

2. Contractual Partner, Conclusion of Contract, Correction Options

The purchase contract is concluded with travelite GmbH + Co. KG.

The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalogue. You can place our products in the shopping basket without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained for this purpose in the ordering process. By clicking on the order button, you submit a binding offer for the products contained in the shopping basket. Confirmation of receipt of your order will be sent by e-mail immediately after the order has been submitted.

We accept your offer within two days by

  • issuing a declaration of acceptance in a separate e-mail or
  • if applicable, carrying out the payment transaction by our service provider or the selected payment service provider. The time of the payment transaction depends on the payment method selected (see under “Payment”).

The relevant alternative for you depends on which of the listed events occurs first.

3. Contract Language, Contract Text Storage

The following language(s) are available for the conclusion of the contract: German, English, French, Dutch, Italian

We store the contract text and send you the order data and our terms and conditions in text form. For security reasons, the contract text is no longer accessible via the internet.

4. Subject Matter of Contract

4.1 Product Description

Reference is made to the validity of the respective product description as an essential part of the contract.

4.2 Product Images

Without prejudice to your statutory warranty rights, we would like to draw your attention to the following special features. If you are unsure, please contact us:

Due to individual screen configurations (e.g. resolution and brightness), slight deviations between the displayed and actual product colours are possible.

5. Delivery Conditions

 Delivery Options

We ship the products to the delivery address specified in the ordering process.

We only deliver by shipping. Unfortunately, self-collection of the goods is not possible.

We do not deliver to Packstations.

6. Payment

The following payment methods are generally available in our shop.

Credit Card
You enter your credit card details during the ordering process. Your card will be charged immediately after the order is placed.

Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”), we offer you the following payment options. Payment via Klarna is only available for consumers. Unless otherwise stated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further information is available for each payment option and in the ordering process.

Purchase on account via Klarna
The invoice amount is due 30 days after dispatch of the goods and receipt of the invoice.

Klarna may offer registered Klarna customers additional payment modalities in the customer account according to its own criteria. However, we have no influence on the offering of these modalities; other individually offered payment modalities affect your legal relationship with Klarna. Further information on this can be found in your Klarna account.

PayPal, PayPal Express
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, legitimise yourself with your access data and confirm the payment instruction. The payment transaction will be executed by PayPal immediately after placing the order. Further information will be provided in the ordering process.

PayPal may offer registered and selected PayPal customers further payment modalities in the customer account according to its own criteria. However, we have no influence on the offering of these modalities; other individually offered payment modalities affect your legal relationship with PayPal. Further information on this can be found in your PayPal account.

7. Right of Withdrawal

Consumers are entitled to the statutory right of withdrawal as described in the withdrawal policy. Entrepreneurs are not granted a voluntary right of withdrawal.

8. Retention of Title

The product remains our property until full payment has been made.
The following applies additionally for entrepreneurs: We retain ownership of the product until all claims arising from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; all claims arising from this resale shall be assigned to us in advance – irrespective of any combination or mixing of the reserved goods with a new item – in the amount of the invoice amount, and we accept this assignment. You remain authorised to collect the claims, but we may also collect the claims ourselves if you do not meet your payment obligations. We will release the securities to which we are entitled at your request insofar as the realisable value of the securities exceeds the value of the outstanding claims by more than 10%.

9. Transport Damage

The following applies to consumers: If goods are delivered with obvious transport damage, please report such defects to the carrier as soon as possible and contact us immediately. Failure to make a complaint or to contact us has no consequences for your legal claims and their enforcement, particularly your warranty rights. However, you are helping us to assert our own claims against the carrier or transport insurer.

The following applies to entrepreneurs: The risk of accidental loss and accidental deterioration passes to you as soon as we have handed over the item to the carrier, freight forwarder or the person or institution otherwise designated to carry out the shipment.

10. Warranty and Guarantees

10.1 Liability for Defects

Unless expressly agreed otherwise below, the statutory liability for defects shall apply.

The following restrictions and shortening of periods do not apply to claims arising from damages caused by us, our legal representatives or vicarious agents

  • in the case of injury to life, limb or health
  • in the case of intentional or grossly negligent breach of duty and fraud
  • in the case of breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (so-called cardinal obligations)
  • as part of a guarantee promise, insofar as agreed, or
  • insofar as the scope of application of the Product Liability Act is opened.

Restrictions with regard to entrepreneurs

With regard to entrepreneurs, only our own information and the manufacturer’s product descriptions included in the contract shall be deemed to be an agreement on the quality of the goods; we assume no liability for public statements made by the manufacturer or other advertising statements. For entrepreneurs, the limitation period for claims for defects for newly manufactured items is one year from the transfer of risk. The previous sentence does not apply to an item which has been used in construction in accordance with its normal use and has caused its defectiveness.

The statutory limitation periods for the right of recourse in accordance with § 445a BGB remain unaffected.

Note to merchants

The obligation to inspect and give notice of defects regulated in § 377 HGB applies to merchants. If you fail to give notice as regulated there, the goods are deemed to be approved, unless this concerns a defect which was not recognisable during the inspection. This does not apply if we have fraudulently concealed a defect.

10.2 Guarantees and Customer Service

Information on any applicable additional guarantees and their precise conditions can be found for each product and on special information pages in the online shop.

Customer service: by email: hello@travelite.com - by telephone: (Mon - Thu. 10 a.m. - 4 p.m. + Fri. 10 a.m. - 2 p.m.) at 040-642154888

11. Liability

We are always liable without limitation for claims arising from damages caused by us, our legal representatives or vicarious agents

  • in case of injury to life, limb or health,
  • in case of intentional or grossly negligent breach of duty,
  • for guarantee promises, insofar as agreed, or
  • insofar as the scope of application of the Product Liability Act is opened.

In the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely, (cardinal obligations) as a result of slight negligence by us, our legal representatives or vicarious agents, liability is limited in amount to the foreseeable damage at the time of conclusion of the contract, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.

12. Code of Conduct

We have submitted to the following codes of conduct:

13. Dispute Resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

14. Final Provisions

If you are an entrepreneur, German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

If you are a merchant within the meaning of the Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our registered office.