Privacy Policy

The controller responsible for data processing is:

travelite GmbH + Co KG

Merkurring 70-72

22143 Hamburg

Email: info@travelite.de

Thank you for your interest in our online shop. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.

1.access data and hosting

You can visit our website without providing any personal data. Each time a website is accessed, the web server only automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred and the requesting provider (access data) and documents the access. This access data is analysed exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. This serves to safeguard our legitimate interests, which predominate in the context of a weighing of interests, in the correct presentation of our offer in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR. All access data will be deleted no later than seven days after the end of your visit to our website.

hosting

The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise stated in this privacy policy, all access data and all data collected in the forms provided on this website will be processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by decision United Kingdom, Canada, USA.

There is a decision of the European Commission on an adequate level of data protection for the USA as a basis for a third country transfer, insofar as the respective service provider is certified. Until certification by our service providers, the data transfer continues to be based on this basis: Standard data protection clauses of the European Commission

Our service providers are located and/or use servers in these countries: Australia.
There is no adequacy decision by the European Commission for these countries. Our cooperation with you is based on these guarantees: Standard data protection clauses of the European Commission.

2.data processing for contract fulfilment and for making contact

2.1 Data processing for contract fulfilment

For the purpose of contract processing (including enquiries about and processing of any existing warranty and service disruption claims as well as any statutory updating obligations) in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR, we collect personal data if you voluntarily provide it to us as part of your order. Mandatory fields are labelled as such, as in these cases we need the data to process the contract and we cannot send the order without it. Which data is collected can be seen from the respective input forms.

Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and dispatch processing, can be found in the following sections of this privacy policy. After completion of the contract, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law in accordance with Art. 6 para. 1 sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

Merchandise management system

We use merchandise management systems from external service providers to process orders and contracts. Our service providers work for us within the framework of order processing. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

2.2 Customer account

If you have given your consent to this in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account and storing your data for further future orders on our website. It is possible to delete your customer account at any time and can be done either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account. After deletion of your customer account, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

2.3 Making contact

In the context of customer communication, we collect personal data to process your enquiries in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR if you voluntarily provide us with this data when contacting us (e.g. via contact form, live chat tool or e-mail). Mandatory fields are labelled as such, as in these cases we need the data to process your contact. Which data is collected can be seen from the respective input forms. After your enquiry has been fully processed, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

3.data processing for the purpose of dispatch processing

In order to fulfil the contract in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

Data transfer to shipping service providers for the purpose of shipping notification

If you have given us your express consent to this during or after your order, we will pass on your e-mail address to the selected shipping service provider in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR so that they can contact you before delivery for the purpose of delivery notification or coordination.
Consent can be revoked at any time by sending a message to the contact option described in this privacy policy or directly to the shipping service provider at the contact address listed below. After revocation, we will delete your data provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

DHL Paket GmbH
Sträßchensweg 10
53113 Bonn
Germany

DPD Deutschland GmbH
Wailandtstraße 1
63741 Aschaffenburg
Germany

4.data processing for payment processing

We work with the following partners to process payments in our online shop: technical service providers, credit institutions, payment service providers.

4.1 Data processing for transaction processing

Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers, who work for us as part of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for processing the payment. This serves the fulfilment of the contract in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR. In some cases, the payment service providers collect the data required for processing the payment themselves, e.g. on their own website or via a technical integration in the ordering process. In this respect, the privacy policy of the respective payment service provider applies.
If you have any questions about our partners for payment processing and the basis of our cooperation with them, please use the contact option described in this privacy policy.

4.2 Data processing for the purpose of fraud prevention and optimisation of our payment processes

If necessary, we provide our service providers with further data, which they use together with the data necessary for processing the payment as our processors for the purpose of fraud prevention and optimisation of our payment processes (e.g. invoicing, processing of disputed payments, accounting support). In accordance with Art. 6 para. 1 sentence 1 lit. f GDPR, this serves to safeguard our legitimate interests in our protection against fraud and in efficient payment management, which outweigh our interests.

4.3 Identity and credit check when selecting Klarna payment services

Purchase on account via Klarna
If you choose the payment services of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter Klarna), we ask for your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR that we may transmit the data necessary for the processing of the payment and an identity and credit check to Klarna. In Germany, the credit agencies named in Klarna's privacy policy may be used for identity and credit checks. Klarna uses the information received on the statistical probability of a payment default for a balanced decision on the establishment, execution or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option specified in this privacy policy. This may result in us no longer being able to offer you certain payment options. You can also withdraw your consent to this use of your personal data at any time by contacting Klarna.

5.advertising by e-mail

5.1 Email newsletter with registration, newsletter tracking with separate consent

If you register for our newsletter, we will use the data required for this or separately provided by you to regularly send you our e-mail newsletter based on your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR. You can unsubscribe from the newsletter at any time, either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your email address from the recipient list, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

If you have also given us your consent to analyse our newsletter in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, we will also analyse your interaction with our newsletter by measuring, storing and evaluating opening rates and click rates for the purpose of designing future newsletter campaigns ("newsletter tracking").

For this analysis, the emails sent contain single-pixel technologies (e.g. so-called web beacons, tracking pixels) that are stored on our website. In particular, we link the following "newsletter data" for the analyses

• the page from which the page was requested (so-called referrer URL)
• the date and time of the request
• the description of the type of web browser used
• the IP address of the requesting computer
• the e-mail address,
• the date and time of registration and confirmation

and the single-pixel technologies with your e-mail address or your IP address and, if applicable, an individual ID. Links contained in the newsletter may also contain this ID.

Unsubscribing from newsletter tracking is possible at any time and can be done either by sending a message to the contact option described or via a link provided for this purpose in the newsletter.

The information will be stored for as long as you are subscribed to the newsletter.

5.2 Newsletter dispatch

The newsletter and the newsletter tracking described above may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

5.3 Sending evaluation requests by email

If you have given us your express consent to this during or after your order in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, we will use your e-mail address to request a review of your order via the rating system we use. This consent can be revoked at any time by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the evaluation request. Once you have withdrawn your consent, we will delete your email address from the list of recipients, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

The evaluation requests may also be sent by our service provider Trusted Shops SE Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops").

We receive information on the respective status from Trusted Shops (e.g. whether the review request has been sent and whether it has been received) when review requests are sent. This is done in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR to fulfil our legitimate interest in receiving information about the review invitations in order to make any necessary optimisations based on this and to fulfil the legitimate interest of Trusted Shops in being able to offer this service.

We are jointly responsible with Trusted Shops for sending rating requests and for collecting and displaying rating and status information.

Within the scope of the joint responsibility existing between us and Trusted Shops, please contact Trusted Shops in case of data protection questions and to assert your rights, whose contact details you can find here. Further information on data protection can be found in the following link here. Irrespective of this, you can also contact us at any time using the contact option described in this privacy policy. If necessary, your enquiry will then be forwarded to the other responsible party for a response.

6.cookies and other technologies

6.1 General information

In order to make visiting our website attractive and to enable the use of certain functions, we use technologies on various pages, including so-called cookies. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted again at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognise your browser on your next visit (persistent cookies). The duration of storage can be found in the overview in the cookie settings of your web browser.

Privacy protection for end devices

When using our online services, we use absolutely necessary technologies in order to be able to provide the telemedia service expressly requested. The storage of information in your end device or access to information that is already stored in your end device does not require your consent in this respect.

For functions that are not absolutely necessary, the storage of information in your end device or access to information that is already stored in your end device requires your consent. We would like to point out that if you do not give your consent, parts of the website may not be fully usable. Any consent you have given will remain in place until you adjust or reset the respective settings on your device.

Any downstream data processing by cookies and other technologies

We use technologies that are absolutely necessary for the use of certain functions of our website (e.g. shopping basket function). These technologies collect and process the IP address, time of visit, device and browser information as well as information about your use of our website (e.g. information about the contents of the shopping basket). In the context of a balancing of interests, this serves overriding legitimate interests in an optimised presentation of our offer in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR.

We also use technologies to fulfil the legal obligations to which we are subject (e.g. to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.

Cookie settings

You can find the cookie settings for your browser under the following links Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

If you have consented to the use of the technologies in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy. Alternatively, you can also visit the following link: https://www.travelite.com/de. If you do not accept cookies, the functionality of our website may be limited.

6.2 Consent Manager Platform (CMP)

We use a consent management service ("Consent Manager Platform (CMP)") on our website to inform you about the cookies and other technologies we use on our website and to obtain, manage and document any consent you may have given to the processing of your personal data by these technologies. This is necessary pursuant to Art. 6 para. 1 sentence 1 lit. c GDPR to fulfil our legal obligation pursuant to Art. 7 para. 1 GDPR to be able to prove your consent to the processing of your personal data, to which we are subject. The Consent Manager Platform (CMP) used is an offer from ACRIS E-Commerce GmbH, Am Pfenningberg 60, 4040 Linz, Austria, which processes your data on our behalf.

After you submit your cookie declaration on our website, the web server stores the following data IP address, device information, browser information, language set, website accessed or its URL, date and time of your declaration of consent and information on your consent behaviour.

In addition, the following technologies are used that contain information about your consent behaviour: Cookies

The data is stored exclusively on the end device; personal data is not transmitted to the provider of the Consent Manager Platform (CMP). Your data will be deleted after 30 days unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

6.3 Information on third country transfer (data transfer to third countries)

We use technologies from service providers on our website whose registered office and/or server locations may be in third countries outside the EU or the EEA. If there is no adequacy decision by the EU Commission for this country, an adequate level of data protection must be ensured by means of other suitable guarantees.

Suitable guarantees in the form of contractually agreed standard contractual clauses of the EU Commission or binding internal data protection regulations (Binding Corporate Rules) are generally possible, but require prior verification by the contracting parties as to whether an adequate level of protection can be guaranteed. According to the case law of the ECJ, it may be necessary to take additional protective measures.

We have generally agreed the standard data protection clauses issued by the EU Commission with the technology providers we use who process personal data in a third country. Where possible, we also agree additional guarantees to ensure that sufficient data protection is guaranteed in third countries without an adequacy decision.

Notwithstanding the above, it may happen that, despite all contractual and technical measures, the level of data protection in the third country does not correspond to that of the EU. In such cases, we will ask you, if necessary, for your consent to transfer your personal data to a third country as part of the cookie consent process in accordance with Art. 49 para. 1 lit. a GDPR.
In particular, there is a risk that local authorities in the third country may not have sufficiently limited access rights to your personal data from a European data protection perspective, that we as the data exporter or you as the data subject may not be aware of this and/or that you may not have sufficient legal remedies to prevent this and/or to take action against such access.

The following countries in particular are currently categorised as third countries without an adequacy decision by the EU Commission (sample list):

• China
• Russia
• Taiwan

You can find out which third countries we transfer data to in the data protection information for the respective tool and/or service we use for consent management/ Consent Manager Platform (CMP).

7.use of cookies and other technologies

We use the following cookies and other third-party technologies on our website. Unless otherwise stated for the individual technologies, this is done on the basis of your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR. The data collected in this context will be deleted once the purpose has ceased to apply and we have stopped using the respective technology. You can revoke your consent at any time with effect for the future. Further information on your cancellation options can be found in the section "Cookies and other technologies". Further information, including the basis of our cooperation with the individual providers, can be found under the individual technologies. If you have any questions about the providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

7.1 Use of Google services

We use the following technologies from Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google technologies about your use of our website is generally transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. Unless otherwise specified for the individual technologies, data processing is carried out on the basis of an agreement concluded for the respective technology between jointly responsible parties in accordance with Art. 26 GDPR. Further information about data processing by Google can be found in Google's privacy policy.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are located and/or use servers in countries outside the EU and the EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission.

google Analytics

For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information as well as information on your use of our website), from which user profiles are created using pseudonyms. Cookies may be used for this purpose. If you visit our website from the EU, your IP address will be stored on a server located in the EU to derive location data and then deleted immediately before the traffic is forwarded to other Google servers for processing. Data processing is carried out on the basis of an agreement on order processing by Google.

If you do not give us your consent to the use of Google Analytics in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, no cookies will be stored on your device or read out. The data processing described in the previous paragraphs does not take place. In order to close gaps in web analysis through behaviour and conversion modelling, pings with data (user agent, information on your consent behaviour, screen resolution, IP address) are sent to Google.

google Ads

For advertising purposes in Google search results and on third-party websites, the so-called Google Remarketing cookie is set when you visit our website, which automatically enables interest-based advertising by collecting and processing data (IP address, time of visit, device and browser information and information about your use of our website) and by means of a pseudonymous cookie ID and based on the pages you visit. Any further data processing will only take place if you have activated the "personalised advertising" setting in your Google account. In this case, if you are logged in to Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing.

For website analysis and event tracking, we use Google Ads Conversion Tracking to measure your subsequent usage behaviour if you have reached our website via a Google Ads advertisement. For this purpose, cookies may be used and data (IP address, time of visit, device and browser information as well as information on your use of our website based on events specified by us, such as visiting a website or subscribing to a newsletter) may be collected, from which user profiles are created using pseudonyms.

If you do not give us your consent to the use of Google Ads in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, no cookies will be stored on your device or read out. The data processing described in the previous paragraphs does not take place. In order to close gaps in web analysis through behaviour and conversion modelling, pings with data (user agent, information on your consent behaviour, screen resolution, IP address, page URL, information on ad clicks in URL parameters) are sent to Google. Your IP address is used to derive the IP country.

google Maps

For the visual presentation of geographical information, Google Maps collects data about your use of the Maps functions, in particular the IP address and location data, transmits it to Google and then processes it. We have no influence on this subsequent data processing.

google reCAPTCHA

For the purpose of protecting against misuse of our web forms and spam by automated software (so-called bots), Google reCAPTCHA collects data (IP address, time of visit, browser information and information on your use of our website) and analyses your use of our website by means of a so-called JavaScript and cookies. In addition, other cookies stored in your browser by Google services are analysed. No personal data is read or saved from the input fields of the respective form.

google Fonts

For the standardised presentation of content on our website, data (IP address, time of visit, device and browser information) is collected by the "Google Fonts" script code, transmitted to Google and then processed by Google. We have no influence on this subsequent data processing.

google Tag Manager

Google Tag Manager allows us to manage various codes and services on our website. When implementing the individual tags, Google may also process personal data (e.g. IP address, online identifiers (including cookies)). Data processing is carried out on the basis of an agreement on order processing by Google.

Various services/technologies can be integrated through the use of the Google Tag Manager.
If you do not wish to use individual tracking services and have therefore deactivated them, the deactivation remains in place for all affected tracking tags that are integrated by the Google Tag Manager.

youTube video plugin

To integrate third-party content, data (IP address, time of visit, device and browser information) is collected via the YouTube video plugin in the extended data protection mode used by us, transmitted to Google and then processed by Google only when you play a video.

7.2 Use of Facebook services

use of Facebook Pixel

We use the Facebook pixel as part of the technologies of Meta Platforms Ireland Ltd, Block J, Serpentine Avenue, Dublin 4, Ireland ("Facebook (by Meta)" or "Meta Platforms Ireland") described below. The Facebook Pixel automatically collects and stores data (IP address, time of visit, device and browser information as well as information about your use of our website based on events specified by us, such as visiting a website or subscribing to a newsletter), from which usage profiles are created using pseudonyms. As part of the so-called extended data comparison, information is also collected and stored in hashed form for comparison purposes, which can be used to identify individuals (e.g. names, e-mail addresses and telephone numbers). For this purpose, a cookie is automatically set by the Facebook pixel when you visit our website, which automatically enables your browser to be recognised by means of a pseudonymous cookie ID when you visit other websites. Facebook (by Meta) will merge this information with other data from your Facebook account and use it to compile reports on website activity and to provide other services related to website activity, in particular personalised and group-based advertising.
The information automatically collected by Facebook (by Meta) technologies about your use of our website is usually transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. Further information about data processing by Facebook can be found in Facebook's privacy policy (by Meta).

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by decision USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

The adequacy decision for the USA applies as the basis for third country transfers, provided that the respective service provider is certified. Certification is available.

Our service providers are located and/or use servers in these countries Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico. There is no adequacy decision by the European Commission for these countries. Our co-operation with them is based on these guarantees: standard data protection clauses of the European Commission.

facebook analyses

As part of the Facebook Business Tools, statistics on visitor activity on our website are created from the data collected with the Facebook Pixel about your use of our website. Data processing is carried out on the basis of an agreement on order processing by Facebook (by Meta). Their analysis serves to optimise the presentation and marketing of our website.

facebook Ads (advertising manager)

We use Facebook Ads to advertise this website on Facebook (by Meta) and on other platforms. We determine the parameters of the respective advertising campaign. Facebook (by Meta) is responsible for the exact implementation, in particular the decision on the placement of the adverts with individual users. Unless otherwise specified for the individual technologies, data processing is carried out on the basis of an agreement between joint controllers in accordance with Art. 26 GDPR. The joint controllership is limited to the collection of data and its transmission to Meta Platforms Ireland. Subsequent data processing by Meta Platforms Ireland is not covered by this.

Based on the statistics generated via Facebook Pixel about visitor activities on our website, we operate group-based advertising on Facebook (by Meta) via Facebook Custom Audience by determining the characteristics of the respective target group. Facebook (by Meta) acts as our processor in the context of the extended data synchronisation that takes place to determine the respective target group (see above).

Based on the pseudonymous cookie ID set by Facebook Pixel and the data collected about your usage behaviour on our website, we operate personalised advertising via Facebook Pixel Remarketing.

We use Facebook Pixel Conversions to measure your subsequent user behaviour for web analysis and event tracking if you have reached our website via a Facebook Ads ad. Data processing is carried out on the basis of an order processing agreement by Facebook (by Meta).

7.3 Other providers of web analytics and online marketing services

Use of AdCell Retargeting for online marketing

Use of AdCell Retargeting for online marketing We advertise this website in search results and on third-party websites via our advertising partner Firstlead GmbH, Rosenfelder Str. 15-16, 10315 Berlin ("adcell"). When you visit our website, a retargeting cookie is automatically set by adcell or its partner, which enables interest-based advertising by means of a pseudonymous cookie ID and based on the pages you visit. The data processing takes place on the basis of an agreement between jointly responsible parties in accordance with Art. 26 GDPR. We determine the parameters of the respective advertising campaign. Adcell is responsible for the exact implementation (e.g. the decision on the placement of the individual adverts). The data automatically collected by adcell (IP address, time of visit, device and browser information and information about your use of our website) may be merged by adcell with information from other sources and transmitted to adcell advertising partners.

Customa
This website uses customa technologies to collect and store data for marketing and optimisation purposes. The provider of this technology is trust in dialogue Services GmbH, Merkurring 33-35, 22143 Hamburg, https://www.customa.de. Cookies may be used for this purpose. Cookies are text files that are stored locally in the cache of the website visitor's Internet browser. The cookies enable the internet browser to be recognised.

Eye-Able accessibility
Eye-Able® is software developed by Web Inclusion GmbH to ensure barrier-reduced access to information on the Internet for all people. The necessary files such as JavaScript, stylesheets and images are loaded from an external server. Eye-Able® uses the browser's local storage to save the settings when functions are activated. All settings are only saved locally and are not transmitted further. Eye-Able® uses the Content Delivery Network (CDN) of BunnyWay d.o.o. (Cesta komandanta Staneta 4A, 1215 Medvode, Slovenia) to ward off attacks and provide our service in near real time. This is used for the purpose of fulfilling the contract with our customers (Art. 6 para. 1 lit. b GDPR) and in the interest of a secure, fast and efficient provision of our online offer by a professional provider (Art. 6 para. 1 lit. f GDPR). All transmitted data and servers remain in the EU at all times in order to enable data protection-compliant processing in accordance with the GDPR. Web Inclusion GmbH does not record or analyse personal user behaviour or other personal data at any time. In order to ensure data protection-compliant processing, Web Inclusion GmbH has concluded order processing contracts with our host BunnyWay. Further information can be found in the privacy policy: https://eye-able.com/datenschutz-eye-able/ https://bunny.net/privacy

Neo Commerce
I .We have integrated the Neocom guided selling service from Neo Commerce GmbH (hereinafter "Neocom"), Max-Bill-Str. 8, 80807 Munich, Germany, on our website in order to provide you with digital interactive product advice. When you start this product consultation, you can find your desired product in a quiz-like, guided process and receive a product recommendation at the end, which you can then have sent to you by e-mail if you wish. II. Neocom collects the following browser http information during the consultation: Browser type and version, IP address, language of the browser software. In addition, a session ID is generated and temporarily stored on your device during the browser session in order to provide the counselling service. The purpose is to enable the correct and complete display and execution of digital product advice, similar to a shopping basket function. The legal basis is our legitimate interest pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR (browser query) and Art. 6 para. 1 sentence 1 lt. a GDPR (consent regarding session ID). III. Furthermore, a persistent Neocom session ID is stored. This is a purchase tracking tool in order to be able to track whether a purchase has been made from us following the product consultation - even across several browser sessions. However, this only takes place with your prior consent. The legal basis is therefore Art. 6 para. 1 sentence 1 lit. a GDPR. The session ID will be deleted after 365 days at the latest. IV. Your e-mail address will be requested for any product recommendations sent by e-mail at your request. This will only be used by Neocom for the mailing you have requested. However, this will only take place with your prior consent. The legal basis is therefore Art. 6 para. 1 sentence 1 lit. a GDPR. We use the so-called "double opt-in procedure" for registration. After entering your e-mail address, you will receive an e-mail from us with a confirmation link to confirm your request to send the product recommendation. If you click on this confirmation link, your e-mail will be saved for the purpose of sending the e-mail. If you do not click on the confirmation link within 24 hours, your registration data will be blocked. You have the option to revoke your consent to the processing of personal data at any time in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR. If you contact us by email, you can object to the storage of your personal data at any time. V. Neocom uses other services for product consulting. Details of these can be found here. VI. use of Neocom product advice within AI-based assistance systems. It is also possible to use Neocom product advice via AI-supported assistance systems. Here, the interaction takes place partly via free text input by the user. Personal information can also be transmitted. Please note that the use of free text input is voluntary and no sensitive information is required. These entries are processed - if technically necessary - and stored in accordance with recognised best practice standards, if necessary in anonymised or pseudonymised form. The data is encrypted at the access level according to the state of the art (AES-256). Processing takes place exclusively for the provision and optimisation of interactive product advice. In individual cases, data may be transferred to service providers in third countries outside the EU. In these cases, we ensure suitable guarantees in accordance with Art. 44 et seq. GDPR. The use of the AI-based variant is optional; alternatively, completely click-based use is still possible. The legal basis is your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR.

Use of Hotjar
For the purpose of website analysis, Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 3155, Malta ("Hotjar") automatically collects and stores data (IP address, time of visit, device and browser information as well as information on your use of our website) from which user profiles are created using pseudonyms. Cookies may be used for this purpose. The pseudonymised user profiles are not merged with personal data about the bearer of the pseudonym without separate, express consent. Hotjar works on our behalf.

Use of Vimeo video plugin for the integration of third-party content

To integrate third-party content, data (IP address, time of visit, device and browser information) is collected via the video plugin from Vimeo Inc, 330 West 34th Street, 5th Floor, New York 10011, USA ("Vimeo"), transmitted to Vimeo and then processed by Vimeo. The data processing takes place on the basis of an agreement between jointly responsible parties in accordance with Art. 26 GDPR. Google Analytics is automatically integrated into the Vimeo video plugin. For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information as well as information on your use of our website), from which user profiles are created using pseudonyms. Cookies may be used for this purpose. Google Analytics is a service provided by Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google about your use of our website is usually transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. If you visit our website from the EU, your IP address will be stored on a server located in the EU to derive location data and then immediately deleted before the traffic is forwarded to other Google servers for processing. We have no influence or access to the data processing by Vimeo, including the settings and results of Google Analytics.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are located and/or use servers in countries outside the EU and the EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission.

8.integration of the Trusted Shops Trustbadge/other widgets

If you have given your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, Trusted Shops widgets are integrated on this website to display Trusted Shops services (e.g. seal of approval, collected reviews) and to offer Trusted Shops products to buyers after an order.

The Trustbadge and the services advertised with it are an offer from Trusted Shops SE, Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops"), with which we are jointly responsible under data protection law in accordance with Art. 26 GDPR. In the context of this data protection notice, we inform you below about the essential contents of the contract in accordance with Art. 26 para. 2 GDPR.

Within the scope of the joint responsibility existing between us and Trusted Shops SE, please contact Trusted Shops if you have any questions about data protection and to assert your rights, using the contact options provided in the data protection information. Irrespective of this, you can always contact the controller of your choice. If necessary, your enquiry will then be forwarded to the other responsible party for a response.

8.1 Data processing when integrating the Trustbadge/other widgets

The trust badge is provided by a US CDN provider (content delivery network). An adequate level of data protection is ensured in each case by an adequacy decision of the EU Commission, which can be accessed here for the USA. Service providers used from the USA are generally certified under the EU-U.S. Data Privacy Framework (DPF). Further information can be found here. If the service providers used are not certified under the DPF, standard contractual clauses have been concluded as a suitable guarantee.

When the Trustbadge is accessed, the web server automatically saves a so-called server log file, which also contains your IP address, the date and time of access, the amount of data transferred and the requesting provider (access data) and documents the access. The IP address is anonymised immediately after collection so that the stored data cannot be assigned to your person. The anonymised data is used in particular for statistical purposes and for error analysis.

8.2 Data processing after order completion

If you have given your consent, the Trustbadge accesses the order information stored in your end device (order total, order number, product purchased if applicable) and email address after the order has been completed and your email address is hashed using a cryptological one-way function. The hash value is then transmitted to Trusted Shops with the order information in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR.
This serves to check whether you are already registered for Trusted Shops services. If this is the case, further processing will take place in accordance with the contractual agreement concluded between you and Trusted Shops. If you are not yet registered for the services or do not give your consent to automatic recognition via the Trustbadge, you will then be given the opportunity to register manually for the use of the services or to complete the protection as part of your existing user contract.

For this purpose, the Trustbadge accesses the following information, which is stored in the end device you are using, after you have completed your order: Order total, order number and e-mail address. This is necessary so that we can offer you buyer protection. The data will only be transmitted to Trusted Shops if you actively decide to take out buyer protection by clicking on the correspondingly labelled button in the so-called Trustcard. If you decide to use the services, the further processing is based on the contractual agreement with Trusted Shops in accordance with Art. 6 para. 1 lit. b GDPR in order to complete your registration for buyer protection and to secure the order and, if necessary, to be able to send you evaluation invitations by e-mail afterwards.

Trusted Shops uses service providers in the areas of hosting, monitoring and logging. The legal basis is Art. 6 para. 1 lit. f GDPR for the purpose of ensuring trouble-free operation. Processing may take place in third countries (USA, Great Britain and Israel). An adequate level of data protection is ensured in each case by an adequacy decision of the EU Commission, which can be accessed here for the USA, here for the UK and here for Israel. Service providers from the USA are generally certified under the EU-U.S. Data Privacy Framework (DPF). Further information can be found here. If the service providers used are not certified under the DPF, standard contractual clauses have been concluded as a suitable guarantee.

9.social media

9.1 Social buttons from Facebook (by Meta), Instagram (by Meta)

Social buttons from social networks are used on our website. These are only integrated into the page as HTML links so that no connection is established with the servers of the respective provider when our website is accessed. If you click on one of the buttons, the website of the respective social network will open in a new window of your browser, where you can click on the Like or Share button, for example.

9.2 Our online presence on Facebook (by Meta), Instagram (by Meta), YouTube, Pinterest, LinkedIn, Xing

If you have given your consent to the respective social media operator in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presences on the above-mentioned social media, from which user profiles are created using pseudonyms. These can be used, for example, to place adverts within and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the respective social media operator as well as a contact option and your rights and setting options for protecting your privacy, please refer to the providers' data protection notices linked below. If you still need help in this regard, you can contact us.

Facebook (by Meta) is a service provided by Meta Platforms Ireland Ltd, Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is usually transferred to a server of Meta Platforms, Inc, 1601 Willow Road, Menlo Park, California 94025, USA and stored there. Data processing in the context of a visit to a Facebook (by Meta) fan page is based on an agreement between jointly responsible parties in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by decision USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

The adequacy decision for the USA applies as the basis for third country transfers, provided that the respective service provider is certified. Certification is available.

Our service providers are located and/or use servers in these countries Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.
There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on these guarantees: standard data protection clauses of the European Commission.

Instagram (by Meta) is a service provided by Meta Platforms Ireland Ltd, Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is usually transferred to a server of Meta Platforms, Inc, 1601 Willow Road, Menlo Park, CA 94025, USA, Menlo Park, California 94025, USA and stored there. Data processing in the context of a visit to an Instagram (by Meta) fan page is based on an agreement between jointly responsible parties in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by decision USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

The adequacy decision for the USA applies as the basis for third country transfers, provided that the respective service provider is certified. Certification is available.

Our service providers are located and/or use servers in these countries Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.
There is no adequacy decision by the European Commission for these countries. Our cooperation with you is based on these guarantees: standard data protection clauses of the European Commission.

YouTube is a service provided by Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google about your use of our online presence on YouTube is usually transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection.

Our service providers are located and/or use servers in countries outside the EU and the EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission.

Pinterest is a service provided by Pinterest Europe Ltd, Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland ("Pinterest"). The information automatically collected by Pinterest about your use of our online presence on Pinterest is usually transferred to a server of Pinterest, Inc, 505 Brannan St., San Francisco, CA 94107, USA and stored there.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are located and/or use servers in countries outside the EU and the EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission.

LinkedIn is a service provided by LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland ("LinkedIn"). The information automatically collected by LinkedIn about your use of our online presence on LinkedIn is usually transmitted to a server of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA and stored there.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by decision USA.

The adequacy decision for the USA applies as the basis for third country transfers, provided that the respective service provider is certified. Certification is available.

Xing is a service provided by New Work SE, Am Strandkai 1, 20457 Hamburg, Germany.

10.contact options and your rights

10.1 Your rights

As a data subject, you have the following rights:

• in accordance with Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein
• in accordance with Art. 16 GDPR, the right to demand the immediate rectification of incorrect or incomplete personal data stored by us
• in accordance with Art. 17 GDPR, the right to request the erasure of your personal data stored by us, unless further processing is necessary
  • to exercise the right to freedom of expression and information
  • for the fulfilment of a legal obligation;
  • for reasons of public interest or
  • is necessary for the establishment, exercise or defence of legal claims;
• in accordance with Art. 18 GDPR, the right to request the restriction of the processing of your personal data, insofar as
  • the accuracy of the data is disputed by you
  • the processing is unlawful, but you oppose the erasure of the data
  • we no longer need the data, but you need it for the establishment, exercise or defence of legal claims; or
  • You have objected to the processing pursuant to Art. 21 GDPR;
• in accordance with Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request that it be transferred to another controller
• in accordance with Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters.

10.2 Contact options

If you have any questions about the collection, processing or use of your personal data, for information, correction, restriction or deletion of data as well as revocation of consents granted or objection to a specific use of data, please contact us directly using the contact details in our imprint.

Data Protection Officer:
SHIELD GmbH Martin Vogel
Ohlrattweg 5
25497 Prisdorf
Germany

info@shield-datenschutz.de