• Did you buy your product from the travelite webshop?
  Please then use the relevant option in our contact section:
  “Complaint regarding order (online shop / order)”.

• Your order number
• the date of purchase
• clear photos of the faulty product

This will enable us to assist you as quickly as possible.

• Did you buy the product in a brick-and-mortar store or from another online shop?

Transport damage occurs if your travelite product has been damaged during a journey or whilst being transported by a third party (e.g. an airline or railway company). Please report the damage directly to the responsible carrier first, as they are liable for the damage.

If you require further information or have any queries, please use our contact form and select the option ‘Transport damage’. Please include a brief description of the damage and clear photographs of the affected product with your enquiry so that we can assist you as effectively as possible.

To check whether suitable spare parts are available for your product, we need your product details.
How to find the item number:

• Suitcases: The item number is located on a sticker under the inner lining. To find it, open the service zip in the centre of the inner lining of the rear shell (the shell with the trolley frame).
• Other products: Inside, you’ll find a tag or sticker with the product details.

With this information, our service team can check whether spare parts are available.

Yes. A repair is possible under the warranty. If you purchased the suitcase from a specialist retailer or another online shop, please contact the retailer.

If you purchased the item from our travelite online shop, please contact us directly via Complaints regarding orders (online shop / order)

Even if your product is no longer under warranty, we’ll be happy to check whether we can help you. To do this, please send us:

• a brief description of the damage, as well as
• Photos of the damage and of the entire product

Our customer service team will then contact you with the next steps.

You can find the warranty period for your product:

• on the product tag attached to the product, or
• For current ranges, you’ll also find it on the relevant product page in our travelite webshop.

In our Travel Journal you’ll find helpful tips on how to care for and clean your products.
In the article ‘Cleaning your suitcase: tips for clean luggage’, you’ll find out:

• how to clean your luggage properly,
• which materials require special care and
• How to avoid common mistakes.

The item and order number help us to uniquely identify your product.

• Suitcases: On a sticker under the lining of the rear shell (shell with frame). To access this, open the service zip in the centre of the lining.
• Other products: On a tag or sticker inside the product.