Return / Complaint

How does the returns process work?
You can download a free return label here. 

Please pack the items securely and attach the return label to the parcel. As we do not include any paper documents in our parcels for sustainability reasons, please print out the order confirmation or invoice and enclose it with the return. Please ensure that the order number T..... is listed there.

You can drop off your parcel at a Deutsche Post branch. For smaller parcels, it is often also possible to drop them off at a Packstation. Please check in advance at www.DHL.de whether your parcel is suitable for this.

Second-hand goods cannot be exchanged.
We will do our best to process your refund as quickly as possible. It normally takes up to 10 days after we have received the goods at our warehouse before we arrange the refund.

During the festive season or over the holidays, we would ask for your patience.

If you need to If you have not received your order within 14 days of it being received at our warehouse, please send us an email to hello@travelite.com.
Please use the free return label, which you can download at https://www.travelite.com/en/dvsn/return-shipment

If you encounter any problems creating the label, please email us at: hello@travelite.com.
We are very sorry to hear that there is a problem with your product. 

Please contact our customer service team at: hello@travelite.com

Please make sure to include the order number and item number of the faulty item in your email, and send us a photo of the complete item and the fault. We will get back to you as soon as possible to find a suitable solution.
How does the returns process work?
You can download a free return label here. 

Please pack the items securely and attach the return label to the parcel. As we do not include any paper documents in our parcels for sustainability reasons, please print out the order confirmation or invoice and enclose it with the return. Please ensure that the order number T..... is listed there. 

You can drop off your parcel at a Deutsche Post branch. For smaller parcels, it is often also possible to drop them off at a Packstation. Please check in advance at www.DHL.de whether your parcel is suitable for this. 

Second-hand goods cannot be exchanged.
We will do our best to process your refund as quickly as possible. It normally takes up to 10 days after we have received the goods at our warehouse before we arrange the refund. 

During the festive season or over the holidays, we would ask for your patience.

If you have to wait longer than 14 days after the goods have been received at our warehouse, please send us an email to hello@travelite.com.
Please use the free return label, which you can download at https://www.travelite.com/en/dvsn/return-shipment

If you encounter any problems creating the label, please email us at: hello@travelite.com.
We are very sorry to hear that there is a problem with your product.

Please contact our customer service team at: hello@travelite.com

Please make sure to include the order number and item number of the faulty item in your email, and send us a photo of the complete item and the fault. We will get back to you as soon as possible to find a suitable solution.