Warranty

travelite products are carefully manufactured to the highest quality standards and are subject to constant quality controls. The raw materials and accessories are also rigorously tested before they are used. Should there nevertheless be a reason for complaint, we provide a 2-3 year guarantee (please refer to the respective guarantee label for details). Within this guarantee period, we will rectify all defects caused by material or manufacturing faults free of charge, either by repairing or replacing the product. This guarantee is in addition to your statutory rights, including your statutory warranty rights, and we are very happy to give it to you. Even if, of course, we hope that you will not have to make use of it.

Warranty conditions in detail

travelite provides a 24-36 month guarantee from the valid date of purchase, depending on the product. The guarantee can be claimed in all countries in which a travelite product was sold by us on an authorised basis. Within this guarantee period, we will remedy all defects caused by material or manufacturing faults by repairing or replacing the product free of charge. Any statutory warranty claims of the buyer are not limited by this guarantee, but can be asserted against the respective dealer (seller) independently of this guarantee. The warranty only covers material defects and defects caused by poor workmanship and is limited to the value of the product. Damage caused by improper handling, normal wear and tear or improper use by third parties is not covered by this guarantee. The guarantee is only valid on presentation of the proof of purchase. In the case of valid warranty claims, the repair obligation can be averted by exchange at travelite's discretion. Further claims for compensation of any kind are excluded. In the case of valid warranty claims for items no longer in the product range, travelite reserves the right to provide a comparable replacement. 

A warranty card is integrated into the product tag of the travelite products. The completed, stamped warranty card, together with the proof of purchase (invoice or receipt), serves as proof of purchase for the warranty and must be kept in a safe place. If no warranty card was attached to the product in question, only the proof of purchase from the retailer (invoice or receipt) serves as proof of purchase for the warranty.

Notes and recommendations

We would like to give you the following recommendations: After every journey, check all your baggage for damage immediately at baggage reclaim (if necessary, before passing through customs). If you discover any damage in transit, complain about this immediately verbally and in writing to the information desk of your carrier (airline, shipping company, coach operator, etc.) and have this damage confirmed in writing. If you report any damage immediately to the responsible carrier, you can generally expect a quick and generous settlement. In order to successfully assert your claims, your friendly specialist dealer will certainly also help you with the preparation of an expert opinion/cost estimate. We also recommend that you take out additional baggage insurance if possible.

The production of travelite products is subject to constant controls. The respective raw materials and accessories are also rigorously tested before they are used. However, should you have any reason to complain about a travelite product, please note the following:

The travelite warranty period is 2-3 years, depending on the product (please refer to the respective warranty card for details) and is subject to the following conditions:

Only material defects and defects caused by poor workmanship can be claimed.

Damage caused by improper handling, overloading, accidents, acids/chemical solvents, extreme temperatures, water, normal wear and tear due to use, or improper transport by third parties, etc. can understandably not be recognised.

In the event of defective goods, there is a right of complaint within the legally prescribed periods.

A warranty card is integrated into the product tag of the travelite products. The completed, stamped warranty card, together with the receipt, serves as proof of purchase for the warranty and must be kept in a safe place. If no warranty card was attached to the product in question, only the receipt serves as proof of purchase for the warranty.

During the warranty period, your specialist retailer is your point of contact in the event of damage. He will be able to solve your problems. For organisational reasons, complaints must be processed via the retailer. If you have any questions, you can of course also contact our head office directly using our contact form. We will be happy to deal with your problem and find a satisfactory solution.

We would like to give you the following recommendations: After every journey, check all your baggage for damage immediately at baggage reclaim (if necessary, before passing through customs). If you discover any damage in transit, make a complaint immediately verbally and in writing to the information desk of your carrier (airline, shipping company, coach operator, etc.) and have this damage confirmed in writing. If you report any damage immediately to the responsible carrier, you can generally expect a quick and generous settlement. In order to successfully assert your claims, your friendly dealer will certainly also help you with the preparation of an expert opinion/cost estimate. If possible, take out additional baggage insurance.

The production of travelite products is subject to constant controls. The respective raw materials and accessories are also rigorously tested before they are used. However, should you have any reason to complain about a travelite product, please note the following:

Depending on the product, the travelite warranty period is 2-3 years (please refer to the respective warranty card for details) and is subject to the following conditions:
Only material defects and defects caused by poor workmanship can be claimed.
Damage caused by improper handling, overloading, accidents, acids/chemical solvents, extreme temperatures, water, normal wear and tear due to use, or improper transport by third parties, etc. can understandably not be recognised.
In the event of defective goods, there is a right of complaint within the legally prescribed periods.

A warranty card is integrated into the product tag of the travelite products. The completed, stamped warranty card, together with the receipt, serves as proof of purchase for the warranty and must be kept in a safe place. If no warranty card was attached to the product in question, only the receipt serves as proof of purchase for the warranty.

During the warranty period, your specialist retailer is your point of contact in the event of damage. He will be able to solve your problems. For organisational reasons, complaints must be processed via the retailer. If you have any questions, you can of course also contact our head office directly using our contact form. We will be happy to deal with your problem and find a satisfactory solution.

We would like to give you the following recommendations: After every journey, check all your baggage for damage immediately at baggage reclaim (if necessary, before passing through customs). If you discover any damage in transit, make a complaint immediately verbally and in writing to the information desk of your carrier (airline, shipping company, coach operator, etc.) and have this damage confirmed in writing. If you report any damage immediately to the responsible carrier, you can generally expect a quick and generous settlement. In order to successfully assert your claims, your friendly dealer will certainly also help you with the preparation of an expert opinion/cost estimate. If possible, take out additional baggage insurance.

travelite products are carefully manufactured to the highest quality standards and are subject to constant quality controls. The raw materials and accessories are also rigorously tested before they are used. Should there nevertheless be a reason for complaint, we provide a 2-3 year guarantee (please refer to the respective guarantee label for details). Within this guarantee period, we will rectify all defects caused by material or manufacturing faults free of charge, either by repairing or replacing the product. This guarantee is in addition to your statutory rights, including your statutory warranty rights, and we are very happy to give it to you. Even if, of course, we hope that you will not have to make use of it.

Warranty conditions in detail

travelite provides a 24-36 month guarantee from the valid date of purchase, depending on the product. The guarantee can be claimed in all countries in which a travelite product was sold by us on an authorised basis. Within this guarantee period, we will remedy all defects caused by material or manufacturing faults by repairing or replacing the product free of charge. Any statutory warranty claims of the buyer are not limited by this guarantee, but can be asserted against the respective dealer (seller) independently of this guarantee. The warranty only covers material defects and defects caused by poor workmanship and is limited to the value of the product. Damage caused by improper handling, normal wear and tear or improper use by third parties is not covered by this guarantee. The guarantee is only valid on presentation of the proof of purchase. In the case of valid warranty claims, the repair obligation can be averted by exchange at travelite's discretion. Further claims for compensation of any kind are excluded. In the case of valid warranty claims for items no longer in the product range, travelite reserves the right to provide a comparable replacement. 

A warranty card is integrated into the product tag of the travelite products. The completed, stamped warranty card, together with the proof of purchase (invoice or receipt), serves as proof of purchase for the warranty and must be kept in a safe place. If no warranty card was attached to the product in question, only the proof of purchase from the retailer (invoice or receipt) serves as proof of purchase for the warranty.

Notes and recommendations

We would like to give you the following recommendations: After every journey, check all your baggage for damage immediately at baggage reclaim (if necessary, before passing through customs). If you discover any damage in transit, complain about this immediately verbally and in writing to the information desk of your carrier (airline, shipping company, coach operator, etc.) and have this damage confirmed in writing. If you report any damage immediately to the responsible carrier, you can generally expect a quick and generous settlement. In order to successfully assert your claims, your friendly dealer will certainly also help you with the preparation of an expert opinion/cost estimate. We also recommend that you take out additional baggage insurance if possible.