• You bought your product in the travelite webshop?
  Then please use the option in our contact options
  “Complaint about order (online shop / order)”.

• your order number
• the date of purchase
• informative photos of the defective product

So we can help you as quickly as possible.

• Did you buy the product in a bricks-and-mortar store or another online shop?

Transport damage occurs when your travelite product has been damaged during travel or transport by a third party (e.g. airline or rail company). Please report the damage directly to the responsible carrier first, as they are liable for the damage.

If you require further information or have any queries, please use our contact form and select "Transport damage". Include a brief description of the damage and meaningful photos of the affected product with your enquiry so that we can provide you with the best possible support.

In order to check whether suitable spare parts are available for your product, we need your item data.
How to find the item number:

• Case: The item number can be found on a sticker under the inner lining. To do this, open the service zip in the centre of the inner lining of the rear shell (shell with trolley frame).
• Other products: Inside you will find a flag or sticker with the product details.

Our service team can use this information to check whether spare parts are available.

Yes, repair is possible under warranty. If you purchased the case from a specialist retailer or another online shop, please contact the retailer.

If you purchased the item from us at travelite-WebShop, please contact us directly under Complaint about order (online shop / order)

We are also happy to check whether we can help you outside of the warranty. Please send us for this:

• a brief description of the damage and
• Photos of the damage and the entire product

Our service team will then contact you with the next steps.

You can find the warranty period of your product:

• on the item tag that is attached to the product, or
• for current series additionally on the respective item page in our travelite webshop.

The item number helps us to clearly identify your product.

• Case: On a sticker under the inner lining of the rear shell (shell with linkage). To do this, open the service zip in the centre of the inner lining.
• Other products: On a flag or sticker inside the product.

In our Travel Journal you will find helpful tips on how to care for and clean your products.
In the article "Cleaning your suitcase: Tips for clean luggage" you can find out:

• how to clean your luggage properly,
• which materials require special care and
• how to avoid typical mistakes.