THIS MAY HELP YOU
Just take a look at our frequently asked questions – many issues are often clarified immediately. And if not, no problem, feel free to write to us using the form. We are here for you!THIS MAY HELP YOU
Just take a look at our frequently asked questions – many issues are often clarified immediately. And if not, no problem, feel free to write to us using the form. We are here for you!If your luggage lock won't open, there may be various reasons for this. Please check the following first:
- Check number combination
The digits are often inadvertently changed. Try out all possible combinations at your leisure. - Operate lock correctly
Make sure to push or slide the lock slider completely to the side. - Note factory setting
If you have not yet set your own combination, the factory setting is 0-0-0. - Check the position of the case
Depending on the position of the case, number combinations can be read differently (e.g. 8-6-9 ↔ 6-9-8).
If the lock still cannot be opened, it may have been damaged during the journey. In this case:
- report the damage directly to the respective transport company (e.g. airline).
If the case is still under warranty and there is a technical defect, please contact the retailer from whom you purchased the case.
All travelite case locks are set to 0-0-0 at the factory.
How to set your own number combination:
- Follow the instructions that come with every travelite case, or
- Ask your specialist dealer to explain the setting to you.
You can also find all the latest lock instructions on our website at: www.travelite.com/de/schlossanleitungen
Are there master keys for TSA security locks?
Yes, master keys are available for TSA security locks.
These keys:
Important to know:
Don't worry: travelite cases come with no key.
- The locks are opened and closed exclusively using a combination of numbers .
- You can find out how to set your personal combination in the enclosed instructions (see also the FAQ "What is the factory setting for the case lock?").
To the keyhole on the lock:
It is part of a TSA security lock and is not intended for travellers.
The matching master key is only available for customs and TSA.
travelite does not have access to these keys.
If your baggage is damaged during transport (e.g. by air, bus or shipping companies), please proceed as follows:
- Report the damage as quickly as possible to the carrier.
Ideally before leaving the airport or terminal. - If you only discover the damage later, according to the Montreal Convention you usually have up to 7 days to report the damage.
Important note:
Transport damage caused by third parties is not covered by the statutory warranty.
The damage must be checked by the person responsible and repaired or replaced if necessary.
Our tip: Act as quickly as possible to avoid losing claims.
Good to know: travelite spare parts are manufactured in such a way that you can easily replace them yourself.
This is how you proceed:
- Within the warranty period:
Please contact the retailer or online shop where you purchased your luggage.
They will check whether an exchange is possible. If necessary, the retailer will get in touch with us. - Outside the warranty period:
Please contact our customer service via the contact form “Complaint (without online order)”.
We will be happy to help you.
You can find the item number inside your case:
- Open the service zip in the inner lining.
- This is located in the case shell with the linkage.
- The item number is printed on a white sticker on the inside.
To help you find the right piece of luggage, we recommend the following steps:
Quick & easy:
Use our suitcase advisor in the WebShop – it helps you quickly find the right model.
Alternatively, you can use these criteria as a guide:
- Type of trip: Short trip, business trip, long haul, weekend trip
- Size & weight: Hand luggage, cabin-size or large suitcase – as light as possible
- Material:
- soft → flexible & expandable
- hard → stable & impact-resistant
- Features: 4 wheels, TSA lock, organiser
- Travel behaviour:
- Frequent flights → particularly robust
- Car/train → light & flexible
- Adventure travel → maximum durability
You can also find inspiration in our Travel Journal under
"Tips and tricks for your next trip"
In our Travel Journal under Tips and tricks for your next trip I travelite you will find helpful tips on how to care for and clean your products.
In the article “Cleaning your suitcase: Tips for clean luggage” you can find out:
- how to clean your luggage properly,
- which materials require special care and
- how to avoid typical mistakes.
In order to check whether suitable spare parts are available for your product, we need your item data.
How to find the item number:
- Case: The item number can be found on a sticker under the inner lining. To do this, open the service zip in the centre of the inner lining of the rear shell (shell with trolley frame).
- Other products: Inside you will find a flag or sticker with the product details.
Our service team can use this information to check whether spare parts are available.
Each travelite product has a product tag attached to it, which contains all the important information about your item (including warranty, dimensions, weights, etc.).
Suggestion
Each travelite product has a product tag attached to it.
This contains all the important information, e.g.:
- Warranty
- Dimensions
- Weight
- Product details
If your luggage lock won't open, there may be various reasons for this. Please check the following first:
- Check number combination
The digits are often inadvertently changed. Try out all possible combinations at your leisure. - Operate lock correctly
Make sure to push or slide the lock slider completely to the side. - Note factory setting
If you have not yet set your own combination, the factory setting is 0-0-0. - Check the position of the case
Depending on the position of the case, number combinations can be read differently (e.g. 8-6-9 ↔ 6-9-8).
If the lock still cannot be opened, it may have been damaged during the journey. In this case:
- report the damage directly to the respective transport company (e.g. airline).
If the case is still under warranty and there is a technical defect, please contact the retailer from whom you purchased the case.
All travelite case locks are set to 0-0-0 at the factory.
How to set your own number combination:
- Follow the instructions that come with every travelite case, or
- Ask your specialist dealer to explain the setting to you.
You can also find all the latest lock instructions on our website at: www.travelite.com/de/schlossanleitungen
Are there master keys for TSA security locks?
Yes, master keys are available for TSA security locks.
These keys:
Important to know:
Don't worry: travelite cases come with no key.
- The locks are opened and closed exclusively using a combination of numbers .
- You can find out how to set your personal combination in the enclosed instructions (see also the FAQ "What is the factory setting for the case lock?").
To the keyhole on the lock:
It is part of a TSA security lock and is not intended for travellers.
The matching master key is only available for customs and TSA.
travelite does not have access to these keys.
If your baggage is damaged during transport (e.g. by air, bus or shipping companies), please proceed as follows:
- Report the damage as quickly as possible to the carrier.
Ideally before leaving the airport or terminal. - If you only discover the damage later, according to the Montreal Convention you usually have up to 7 days to report the damage.
Important note:
Transport damage caused by third parties is not covered by the statutory warranty.
The damage must be checked by the person responsible and repaired or replaced if necessary.
Our tip: Act as quickly as possible to avoid losing claims.
Good to know: travelite spare parts are manufactured in such a way that you can easily replace them yourself.
This is how you proceed:
- Within the warranty period:
Please contact the retailer or online shop where you purchased your luggage.
They will check whether an exchange is possible. If necessary, the retailer will get in touch with us. - Outside the warranty period:
Please contact our customer service via the contact form “Complaint (without online order)”.
We will be happy to help you.
You can find the item number inside your case:
- Open the service zip in the inner lining.
- This is located in the case shell with the linkage.
- The item number is printed on a white sticker on the inside.
To help you find the right piece of luggage, we recommend the following steps:
Quick & easy:
Use our suitcase advisor in the WebShop – it helps you quickly find the right model.
Alternatively, you can use these criteria as a guide:
- Type of trip: Short trip, business trip, long haul, weekend trip
- Size & weight: Hand luggage, cabin-size or large suitcase – as light as possible
- Material:
- soft → flexible & expandable
- hard → stable & impact-resistant
- Features: 4 wheels, TSA lock, organiser
- Travel behaviour:
- Frequent flights → particularly robust
- Car/train → light & flexible
- Adventure travel → maximum durability
You can also find inspiration in our Travel Journal under
"Tips and tricks for your next trip"
In our Travel Journal under Tips and tricks for your next trip I travelite you will find helpful tips on how to care for and clean your products.
In the article “Cleaning your suitcase: Tips for clean luggage” you can find out:
- how to clean your luggage properly,
- which materials require special care and
- how to avoid typical mistakes.
In order to check whether suitable spare parts are available for your product, we need your item data.
How to find the item number:
- Case: The item number can be found on a sticker under the inner lining. To do this, open the service zip in the centre of the inner lining of the rear shell (shell with trolley frame).
- Other products: Inside you will find a flag or sticker with the product details.
Our service team can use this information to check whether spare parts are available.
Each travelite product has a product tag attached to it, which contains all the important information about your item (including warranty, dimensions, weights, etc.).
Suggestion
Each travelite product has a product tag attached to it.
This contains all the important information, e.g.:
- Warranty
- Dimensions
- Weight
- Product details
Product questions & advice - Contact
Do you have questions about a travelite product or would you like assistance in making your selection? Whether you need help adjusting your suitcase lock, advice on care and cleaning, or personalised product advice, our service team will be happy to help. Simply use the contact form and we will get back to you as soon as possible.
Product questions & advice - Contact
Do you have questions about a travelite product or would you like assistance in making your selection? Whether you need help adjusting your suitcase lock, advice on care and cleaning, or personalised product advice, our service team will be happy to help. Simply use the contact form and we will get back to you as soon as possible.