THIS MAY HELP YOU

Just take a look at our frequently asked questions – often, many issues are clarified immediately. And if not, no problem, feel free to write to us using the form. We are here for you!

THIS MAY HELP YOU

Just take a look at our frequently asked questions – many issues are often clarified immediately. And if not, no problem, feel free to write to us using the form. We are here for you!

  1. Select your desired products and add them to the shopping basket.
  2. Go to the checkout and enter your delivery and payment details. 
  3. Finalise the order. 

After successful completion, an order confirmation will be displayed and also sent to you by e-mail.

No, you can also order as a guest without a customer account. With a customer account, you benefit from the following advantages: 

  • Overview of your orders
  • Faster processing for future orders
  • Saved delivery and billing addresses

After completing your order:

  • you will see a confirmation page in the WebShop and
  • you will usually receive an order confirmation email with your order number within a few minutes.

Please proceed as follows:

  • Check your spam or junk mail folder.
  • Make sure that your email address has been entered correctly.

If you have not received an order confirmation after a short time, please contact our customer service - we will be happy to help you.

Orders are processed very quickly. Changes or cancellations are therefore only possible shortly after receipt of the order and cannot be guaranteed. Please contact our customer service as soon as possible.
Yes, as soon as your order has been handed over to our shipping service provider, you will receive a shipping confirmation by email. This contains a tracking link that you can use to track the current status of your shipment at any time.
Please first check the shipment status via the tracking link in your shipping confirmation. If your parcel is shown there as delivered or there is an unexpected delay, our customer service team will be happy to help you.
How can I order in the travelite WebShop?

  1. Select your desired products and add them to the shopping basket.
  2. Go to the checkout and enter your delivery and payment details. 
  3. Finalise the order. 

After successful completion, an order confirmation will be displayed and also sent to you by e-mail.

No, you can also order as a guest without a customer account. With a customer account, you benefit from the following advantages: 

  • Overview of your orders
  • Faster processing for future orders
  • Saved delivery and billing addresses

After completing your order:

  • you will see a confirmation page in the WebShop and
  • you will usually receive an order confirmation email with your order number within a few minutes.

Please proceed as follows:

  • Check your spam or junk mail folder.
  • Make sure that your email address has been entered correctly.

If you have not received an order confirmation after a short time, please contact our customer service - we will be happy to help you.

Orders are processed very quickly. Changes or cancellations are therefore only possible shortly after receipt of the order and cannot be guaranteed. Please contact our customer service as soon as possible.
Yes, as soon as your order has been handed over to our shipping service provider, you will receive a shipping confirmation by email. This contains a tracking link that you can use to track the current status of your shipment at any time.
Please first check the shipment status via the tracking link in your shipping confirmation. If your parcel is shown there as delivered or there is an unexpected delay, our customer service team will be happy to help you.

Ordering & Delivery - Contact

Do you have questions about your order, delivery status or tracking? Whether your parcel is still on its way, has not arrived, you want to change your address, cancel an order or have any other concerns about your order and delivery, our service team will be happy to help. Simply use the contact form, we will deal with your enquiry quickly and reliably and get back to you as soon as possible.

Ordering & Delivery - Contact

Do you have questions about your order, delivery status or tracking? Whether your parcel is still on its way, has not arrived, you want to change your address, cancel an order or have any other concerns about your order and delivery, our service team will be happy to help. Simply use the contact form, we will deal with your enquiry quickly and reliably and get back to you as soon as possible.

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or move here
Fields marked with an asterisk (*) are mandatory.
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