Questions about the product

There could be various reasons for this. It may be that you mixed up the numbers in a hurry or by mistake. So, first of all, take your time to go through all possible code combinations and check whether the suitcase can perhaps be opened after all (Note: push or slide the lock slider to the side!). If you haven’t yet saved a personal combination in your suitcase lock, the factory setting is: 0-0-0.

 
Our tip: Number combinations such as 8-6-9 can also be read as 6-9-8, depending on which side your ‘ travelite ’ case is currently lying on – bear this in mind when setting the number dials.

If none of these tips work, it may be that the lock was damaged in transit. In this case, please contact the retailer from whom you purchased the suitcase directly, or report the damage to the transport company.
For security reasons, the lock on your ‘ travelite ’ case does not have a reset button. This is because it could otherwise be reset by unauthorised persons, who might then gain access to the contents.
All suitcase locks are set to 0-0-0 ex works.

To set your own combination of numbers, please follow the instructions that we include with every travelite case. 
Your specialist retailer can also explain how to adjust the lock. 
 
You can also find the latest lock instruction manuals on our website at https://www.travelite.com/de/schlossanleitungen/"
Yes, but only customs or the TSA (‘Transportation Security Administration’) have these master keys. The key is only used so that the authorities can open a suitcase without causing damage and inspect its contents in specific cases of suspicion.
Under no circumstances are customs or the TSA authorised to hand over or even lend this key to travellers. Naturally, travelite does not possess such a key either.
Please don’t be surprised: our suitcases never come with a key, as the locks are opened and closed using a combination lock. You can find out how to set your lock with your personal combination in the instructions supplied with every suitcase (see also the question ‘What is the factory setting for the suitcase lock?’).
Although master keys do exist, only customs authorities or the TSA (‘Transportation Security Administration’) have access to them.
See also the question “Are there master keys for TSA security locks?”
If you notice any damage, please report it as soon as possible to the carrier, e.g. the airline you flew with.

 
It is best to report any damage before you leave the airport. If you only notice the damage to your suitcase once you’re home or at your hotel, under the ‘Montreal Convention’ you generally have seven days from the date of collection of the damaged luggage to claim for such ‘air transport damage’. Our tip: It’s best to act straight away!

Please note: Damage to a suitcase caused whilst travelling by third parties, such as an airline, coach operator or shipping company, is not covered by the statutory warranty. Therefore, the damage must be assessed by the party responsible and, if necessary, repaired or replaced.
Good to know: Our spare parts are designed so that you can replace them easily.

For replacement parts during the warranty period, please enquire with the retailer or online shop where you purchased the item of luggage. They will first check whether a replacement is possible in principle and, if necessary, contact us. If your product is no longer covered by the warranty, please contact our customer service team by email at: hello@travelite.com
You’ll find the relevant product number inside your travelite suitcase.
To do this, open the service zip in the lining (this is the zip on the side with the frame). The product number is printed on a white sticker there.

Before a travelite case can go into series production, it undergoes intensive testing and must successfully pass rigorous stress tests. For these tests, we load the cases with defined minimum packing weights in addition to their own weight. Depending on the test, the case material and size, these test weights are generally as follows: 

Size S: 10–15 kg 

Size M: 15–20 kg 

Size L: 20–25 kg 

These figures do not represent a guaranteed maximum load capacity, but rather serve as a helpful guide from our product development team. They indicate the minimum packing weights at which we test our suitcases to ensure they meet our high quality standards for everyday use.

JDepending on the model, packing method and intended use, our suitcases can withstand even greater stresses in everyday use. However, experience shows that with standard luggage, these limits are rarely exceeded, as the available packing volume naturally imposes certain constraints.

This gives you a reliable guide to how much you can pack into your suitcase – and an insight into just how thoroughly we test our products before a travelite suitcase accompanies you on your travels.

We have compiled detailed information on this subject for you here.

A slight odour may be noticeable immediately after unpacking new suitcases, rucksacks and bags. Like parts of their packaging, they are made from plastics or contain plastic components.

Once manufactured, our products are packed in protective packaging as quickly as possible for storage and transport. If they are sealed in polythene bags and shipping boxes immediately after final cleaning and inspection, odours arising from the materials, manufacturing processes or packaging may temporarily accumulate inside the sealed product or packaging. A certain odour typical of the material immediately after unpacking is therefore not unusual at first.

We recommend opening the case, rucksack or bag fully if necessary and allowing it to air out in a dry, well-ventilated place. This should significantly reduce the odour over time.

Should an unusually strong odour persist even after adequate airing, please contact our customer service team. We’ll be happy to help.

Product safety is a top priority at travelite. Our materials and products are subject, amongst other things, to clearly defined and very stringent chemical requirements. These are based on the applicable German and European regulations (and in some areas even exceed them). We provide full transparency regarding the substance groups, limit values and testing requirements we take into account, as well as how we verify our suppliers’ compliance with our specifications, under the ‘Material and Product Safety’ menu item (available at https://www.travelite.com/de/Compliance/).

There could be various reasons for this. It may be that you mixed up the numbers in a hurry or by mistake. So, first of all, take your time to go through all possible code combinations and check whether the suitcase can perhaps be opened after all (Note: push or slide the lock slider to the side!). If you haven’t yet saved a personal combination in your suitcase lock, the factory setting is: 0-0-0.

 
Our tip: Number combinations such as 8-6-9 can also be read as 6-9-8, depending on which side your ‘ travelite ’ case is currently lying on – bear this in mind when setting the number dials.

If none of these tips work, it may be that the lock was damaged in transit. In this case, please contact the retailer from whom you purchased the suitcase directly, or report the damage to the transport company.
For security reasons, the lock on your ‘ travelite ’ case does not have a reset button. This is because it could otherwise be reset by unauthorised persons, who might then gain access to the contents.
All suitcase locks are set to 0-0-0 ex works.

To set your own combination of numbers, please follow the instructions that we include with every travelite case. 
Your specialist retailer can also explain how to adjust the lock. 
 
You can also find the latest lock instruction manuals on our website at https://www.travelite.com/de/schlossanleitungen/"
Yes, but only customs or the TSA (‘Transportation Security Administration’) have these master keys. The key is only used so that the authorities can open a suitcase without causing damage and inspect its contents in specific cases of suspicion.
Under no circumstances are customs or the TSA authorised to hand over or even lend this key to travellers. Naturally, travelite does not possess such a key either.
Please don’t be surprised: our suitcases never come with a key, as the locks are opened and closed using a combination lock. You can find out how to set your lock with your personal combination in the instructions supplied with every suitcase (see also the question ‘What is the factory setting for the suitcase lock?’).
Although master keys do exist, only customs authorities or the TSA (‘Transportation Security Administration’) have access to them.
See also the question “Are there master keys for TSA security locks?”
If you notice any damage, please report it as soon as possible to the carrier, e.g. the airline you flew with.

 
It is best to report any damage before you leave the airport. If you only notice the damage to your suitcase once you’re home or at your hotel, under the ‘Montreal Convention’ you generally have seven days from the date of collection of the damaged luggage to claim for such ‘air transport damage’. Our tip: It’s best to act straight away!

Please note: Damage to a suitcase caused whilst travelling by third parties, such as an airline, coach operator or shipping company, is not covered by the statutory warranty. Therefore, the damage must be assessed by the party responsible and, if necessary, repaired or replaced.
Good to know: Our spare parts are designed so that you can replace them easily.

For replacement parts during the warranty period, please enquire with the retailer or online shop where you purchased the item of luggage. They will first check whether a replacement is possible in principle and, if necessary, contact us. If your product is no longer covered by the warranty, please contact our customer service team by email at: hello@travelite.com
You’ll find the relevant product number inside your travelite suitcase.
To do this, open the service zip in the lining (this is the zip on the side with the frame). The product number is printed on a white sticker there.

Before a travelite case can go into series production, it undergoes intensive testing and must successfully pass rigorous stress tests. For these tests, we load the cases with defined minimum packing weights in addition to their own weight. Depending on the test, the case material and size, these test weights are generally as follows: 

Size S: 10–15 kg 

Size M: 15–20 kg 

Size L: 20–25 kg 

These figures do not represent a guaranteed maximum load capacity, but rather serve as a helpful guide from our product development team. They indicate the minimum packing weights at which we test our suitcases to ensure they meet our high quality standards for everyday use.

JDepending on the model, packing method and intended use, our suitcases can withstand even greater stresses in everyday use. However, experience shows that with standard luggage, these limits are rarely exceeded, as the available packing volume naturally imposes certain constraints.

This gives you a reliable guide to how much you can pack into your suitcase – and an insight into just how thoroughly we test our products before a travelite suitcase accompanies you on your travels.

We have compiled detailed information on this subject for you here.

A slight odour may be noticeable immediately after unpacking new suitcases, rucksacks and bags. Like parts of their packaging, they are made from plastics or contain plastic components.

Once manufactured, our products are packed in protective packaging as quickly as possible for storage and transport. If they are sealed in polythene bags and shipping boxes immediately after final cleaning and inspection, odours arising from the materials, manufacturing processes or packaging may temporarily accumulate inside the sealed product or packaging. A certain odour typical of the material immediately after unpacking is therefore not unusual at first.

We recommend opening the case, rucksack or bag fully if necessary and allowing it to air out in a dry, well-ventilated place. This should significantly reduce the odour over time.

Should an unusually strong odour persist even after adequate airing, please contact our customer service team. We’ll be happy to help.

Product safety is a top priority at travelite. Our materials and products are subject, amongst other things, to clearly defined and very stringent chemical requirements. These are based on the applicable German and European regulations (and in some areas even exceed them). We provide full transparency regarding the substance groups, limit values and testing requirements we take into account, as well as how we verify our suppliers’ compliance with our specifications, under the ‘Material and Product Safety’ menu item (available at https://www.travelite.com/de/Compliance/).