Popular questions
We offer you the following payment options:
Credit card, PayPal, secured invoice purchase.
After receipt of payment you will receive an order confirmation by mail. If you have not received an order confirmation, please check your spam folder first. If you don't find any mail there either, please contact our customer service. Please use the contact form or write an email to: kundenservice@travelite.de
Within the 30-day return period, you can print out a return label for free return shipping by DHL at www.travelite.paketzurueck.de.
Once we have received your return, we will refund you within 14 days the purchase price analogous to your previously selected payment method.
For an order value of less than 50,00 € the shipping costs within Germany are 3,50 €. From an order value of 50.00 € after deduction of discounts, offer codes and vouchers, there are no shipping costs.
For shipping to Austria we charge 7,95 € up to an order value of 99,99 €. From 100,00 € order value we ship free of charge.
For shipping to all other countries we charge 9,95 € up to an order value of 149,99 €. From 150,00 € order value we ship free of shipping costs.
Shipping within Germany: Delivery time: 2-5 working days.
Shipping within all other countries: Delivery time: 5-7 working days.
Contact our customer service
- via the contact form on our homepage
- by mail: kundenservice@travelite.de
- by telephone: (Mon. - Fri. between 9:00 a.m. and 3:00 p.m.) at +4940-642154888
We offer you the following payment options:
Credit card, PayPal, secured invoice purchase.
After receipt of payment you will receive an order confirmation by mail. If you have not received an order confirmation, please check your spam folder first. If you don't find any mail there either, please contact our customer service. Please use the contact form or write an email to: kundenservice@travelite.de
Within the 30-day return period, you can print out a return label for free return shipping by DHL at www.travelite.paketzurueck.de.
Once we have received your return, we will refund you within 14 days the purchase price analogous to your previously selected payment method.
For an order value of less than 50,00 € the shipping costs within Germany are 3,50 €. From an order value of 50.00 € after deduction of discounts, offer codes and vouchers, there are no shipping costs.
For shipping to Austria we charge 7,95 € up to an order value of 99,99 €. From 100,00 € order value we ship free of charge.
For shipping to all other countries we charge 9,95 € up to an order value of 149,99 €. From 150,00 € order value we ship free of shipping costs.
Shipping within Germany: Delivery time: 2-5 working days.
Shipping within all the other countries: Delivery time: 5-7 working days.
Contact our customer service
- via the contact form on our homepage
- by mail: kundenservice@travelite.de
- by telephone: (Mon. - Fri. between 9:00 a.m. and 3:00 p.m.) at +4940-642154888